Thank you for shopping at EastonWay.store! We strive to provide high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
Return Period
You have 30 calendar days to return an item from the date you received it.
Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:
- Unused and in Original Condition: The item must be unused and in the same condition that you received it.
- Original Packaging: The item must be in its original packaging, with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us:
Email our customer service team at support@eastonway.store or call us at +1 (618) 555-4422 to start the return process. Please provide your order number, the item(s) you wish to return, and the reason for the return. - Provide Details:
Include details such as the order number, item description, and reason for return in your communication to help us expedite your request. - Return Authorization:
Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s) to our warehouse.
Return Shipping
- Customer Responsibility:
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. - Return Shipping Address:
We will provide you with the return shipping address once your return authorization is approved.
Refunds
After we receive your item, we will inspect it and notify you of the receipt of your returned item. We will immediately inform you of the status of your refund after inspecting the item.
- Condition Assessment:
If the item is returned in a condition different from the original, we reserve the right to deny the refund or issue a partial refund. - Restocking Fee:
At EastonWay.store, we do not charge any restocking fees.
Refund Processing
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Notification:
You will receive an email confirmation once your refund has been processed. If there are any issues or delays, please reach out to our support team for assistance.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact our support team. Exchanges are subject to product availability and the same return conditions listed above.
Non-Returnable Items
Please note that certain items are non-returnable, including:
- Gift Cards
- Clearance Items
- Personalized or Custom-Made Products
If you have questions about the return eligibility of specific items, please contact us before making your purchase.
Contact Us
If you have any questions about our return policy or how to return your item to us, please contact us at:
- Phone: +1 (618) 555-4422
- Email: support@eastonway.store
Thank you for choosing EastonWay.store. We appreciate your business and are dedicated to ensuring your satisfaction with our products and services.